TrustMark
About TrustMark
TrustMark is the only UK Government-Endorsed Quality Scheme for work carried out in or around the home.
Since they started in 2005, they have been working to help drive up standards across the industry and improve the protection offered to homeowners when having work done. TrustMark is a not-for-profit organisation, operating under a Master Licence Agreement, issued by the Government’s Department for Business & Trade.
Unlike many other trader approval schemes, TrustMark’s profits are continually reinvested into the scheme to improve their service and enhance consumer protection.
About TrustMark Video
Out of our associations, committees, groups and schemes, the Association of Professional Landscapers is the TrustMark Scheme Provider and is committed to meeting the operating requirements of their Quality Scheme.
We work with our TrustMark Registered Businesses to ensure they commit to and maintain the required standards of technical competence, trading practices and customer service.
These practices help to provide homeowners with assurance and confidence when they engage a TrustMark Registered Business, and for trades, they help demonstrate their quality and professionalism.
Customer Charter - https://www.trustmark.org.uk/docs/default-source/scheme-documents/trustmark-code-of-conduct_version-1_4oct2018.pdf?sfvrsn=56659307_6
This sets out the rights and responsibilities of customers receiving advice, installations, products, services or other work carried out by a TrustMark Registered Business
Framework Operating Requirements - https://www.trustmark.org.uk/docs/default-source/scheme-documents/framework_operating_requirements-v2-6.pdf?sfvrsn=d749507_4
TrustMark engages with APL through a sub-licence agreement. We have committed to work within the TrustMark Framework Operating Requirements